The Mitchell-Lama Program provides housing across New York State that is affordable to the middle class.
The Office of Housing Operations has a complaints line: 1-866-463-7753.
You can call the Mitchell-Lama Complaint Line for various problems:
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Issues with repairs and maintenance, such as leaks, electrical problems, heating or cooling, etc.
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Complaints about the condition or accessibility of common areas, amenities, or shared facilities.
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Disputes or questions about rent calculations, billing, or issues related to rent increases.
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Complaints about harassment.
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Reporting violations of a lease.
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Health and safety risks, such as mold, pests, or security.
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Complaints about access problems for residents with disabilities, including issues with ramps, elevators, or other accommodations.
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Any general questions.
Additional Contact Information
Online Complaint Form
Click here for an Online Complaint Form
For more information go to: hcr.ny.gov/mitchell-lama-program
General Info Line
Mitchell-Lama Info Line: 1-212-480-7343
Español (Spanish)
Llámenos al 1-212-480-7147 si necesita ayuda gratis en su idioma.
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Русский (Russian)
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Italiano (Italian)
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Kreyòl ayisyen (Haitian-Creole)
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한국어 (Korean)
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Last Reviewed: January 1, 2025