How do I check a business license or file a complaint?

You should file a complaint with the NYC Department of Consumer and Worker Protection (DCWP) when a business treats you unfairly, violates your consumer or worker rights, or fails to resolve a dispute with you. This process can help you seek assistance and potentially find a resolution to the issue.

Here's how you can file a complaint:

1. Online: You can submit your complaint online. You don't need an account, but having one allows you to track and update your complaint easily.

2. Mail/Fax: Download and fill out the complaint form in your preferred language. Send a copy of the completed form and any related documents by mail to the address provided or by fax.

After you file a complaint, DCWP will use mediation to try to resolve the issue. You can also learn about past settlements and common consumer complaint topics on their website.

If you have a problem with a home improvement contractor licensed by DCWP, you might be able to request repayment through the Home Improvement Contractor Trust Fund.

And if DCWP has made a decision that benefits you (like ordering restitution or awarding money), you can ask for that part of the decision so you can take action to enforce it.