You should file a complaint with the NYC Department of Consumer and Worker Protection (DCWP) when a business treats you unfairly, violates your consumer or worker rights, or fails to resolve a dispute with you. This process can help you seek assistance and potentially find a resolution to the issue.
Here's how you can file a complaint:
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Online: You can submit your complaint online. You don't need an account, but having one allows you to track and update your complaint easily.
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Mail/Fax: Download and fill out the complaint form in your preferred language. Send a copy of the completed form and any related documents by mail to the address provided or by fax.
After you file a complaint, DCWP will use mediation to try to resolve the issue. You can also learn about past settlements and common consumer complaint topics on their website.
If you have a problem with a home improvement contractor licensed by DCWP, you might be able to request repayment through the Home Improvement Contractor Trust Fund.
And if DCWP has made a decision that benefits you (like ordering restitution or awarding money), you can ask for that part of the decision so you can take action to enforce it.
Last Reviewed: October 26, 2023